Terms & Conditions

1. Who you are buying from

Besser Appliances is a trading service operated by MQ MODERN LIVING LTD, company number 12684344, VAT registration number 290 2235 23, registered office 17a Sutton Court Road, Sutton, England, SM1 4FG. Contact: info@mqmodernliving.com, 020 8770 7924.

2. Products, prices and availability

We aim to keep product descriptions, model references and prices accurate. Website prices are in pounds sterling and include VAT. Product availability can change at Miele or another supplier before we are able to fulfil an order. If an item becomes unavailable or a genuine pricing or description error is identified before dispatch, we will contact you and offer an appropriate alternative, revised order or refund as applicable. We will not substitute a product without your agreement.

3. Ordering and contract formation

You can review and correct your basket and delivery details before payment. Placing an order is an offer to buy the products shown. A contract is formed when we accept the order, normally by sending an order-confirmation email after payment has been authorised and the order has passed our checks. We may contact you before acceptance where availability, delivery, installation or product compatibility needs to be confirmed.

4. Payment

Payment is processed securely through Stripe or another payment method expressly offered at checkout. The amount shown at the final payment step is the total amount payable for the products and any separately agreed charge. We do not add hidden compulsory extras at checkout.

5. Delivery

Standard delivery is free unless a different arrangement is expressly agreed. Our normal delivery expectation is up to 2 weeks, subject to Miele availability, the selected models, your postcode and access. We will contact you if circumstances outside our reasonable control are likely to delay delivery. Unless a different delivery period is agreed with you, statutory delivery time limits continue to apply.

6. Free standard installation offer

Free standard installation applies to one qualifying order of four or more new Miele major domestic appliances bought from Besser Appliances. Cookware, accessories, consumables, spare parts and floorcare products do not count towards the four-appliance minimum. The offer is subject to our installation service area, safe access and suitable existing services and openings.

Standard installation means fitting and connecting appliances to suitable, existing and compliant electrical, plumbing, ventilation and cabinetry provisions. New circuits, electrical upgrades, plumbing alterations, ventilation ducting, core drilling, cabinetry alterations, structural work, remedial work and other non-standard work are excluded unless separately quoted and agreed. Where an installation cannot safely proceed because the site is not ready or compliant, we may postpone installation and quote for necessary work.

This is a Besser Appliances retail offer and is not represented as a Miele manufacturer promotion. Unless we expressly agree otherwise, the offer cannot be exchanged for cash or an equivalent discount where installation is not required.

7. Your right to cancel

If you are a consumer buying online, you normally have 14 days after receiving the goods to tell us you wish to cancel, subject to the statutory exceptions. You can contact us by email, telephone or use our model cancellation form. You then normally have a further 14 days to return the goods.

You must take reasonable care of goods while they are in your possession. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Unless goods are faulty or we agree otherwise, you are responsible for the direct cost of returning cancelled goods. Large appliances should not be returned without first arranging the return with us.

8. Faulty, damaged or incorrect goods

Your statutory rights are not affected. Goods must be as described, of satisfactory quality and fit for purpose where the law requires. Please inspect deliveries as soon as reasonably possible and tell us promptly if an item is damaged, incorrect or faulty so we can arrange the appropriate remedy.

9. Refunds

Where a refund is due following a valid cancellation, we will refund the sums required by law using the original payment method unless agreed otherwise. We may withhold the refund until we receive the returned goods or you provide evidence of return, where the law permits.

10. Installation appointments

You must provide safe and reasonable access and ensure the installation location and existing services are ready. We are not responsible for delays caused by inaccessible premises, unsafe or non-compliant services, incorrect site information, unfinished cabinetry or building work, or other conditions outside our reasonable control. We will explain any additional work and price before carrying it out.

11. Warranty

Manufacturer warranty terms are separate from your statutory rights against us as the retailer. Any warranty period shown on a product page is subject to the manufacturer's applicable terms for that model.

12. Our responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses suffered by a consumer.

13. Privacy

How we use personal information is explained in our Privacy Policy and Cookie & Storage Policy.

14. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you keep any mandatory protections and jurisdiction rights that apply to you. Please contact us first if there is a problem so we can try to resolve it promptly.