Delivery, Returns & Cancellations
Last updated: 6 October 2026
Delivery
Standard delivery is free. Most products are ordered from Miele after you place your order. Our normal delivery expectation is up to 2 weeks, subject to Miele availability, model selection, delivery postcode and access.
We will contact you if a product becomes unavailable or there is a material supplier delay. Unless we agree a different delivery period with you, statutory delivery time limits continue to apply.
Free standard installation on qualifying packages
Buy four or more qualifying Miele major domestic appliances in one order and standard installation is included at no extra charge, subject to service area, access and suitable existing services. Cookware, accessories, consumables, spare parts and floorcare products do not count towards the four-appliance minimum.
Standard installation covers fitting and connection to suitable existing and compliant services/openings. Electrical upgrades, new circuits, plumbing alterations, ventilation ducting, core drilling, cabinetry alterations, structural work and other non-standard work are excluded unless separately quoted.
Cancelling an online order
Consumers normally have 14 days after receiving goods to tell us they wish to cancel, subject to statutory exceptions. Contact us at info@mqmodernliving.com, call 020 8770 7924, or use our cancellation form.
After telling us you are cancelling, you normally have a further 14 days to return the goods. Please contact us before returning a large appliance so we can give the correct return instructions and avoid unnecessary damage or handling.
Return costs and condition
Unless an item is faulty, damaged, incorrect or we agree otherwise, you are responsible for the direct cost of returning a cancelled order. You may be responsible for diminished value if you handle the goods beyond what is necessary to establish their nature, characteristics and functioning.
Faulty, damaged or incorrect goods
Your statutory rights are not affected. If goods arrive damaged, are not the model ordered, or are faulty, contact us promptly with the order number and details of the problem. We will arrange the legally appropriate repair, replacement, collection, price reduction or refund as applicable.
Refund timing
Where a refund is due following a valid cancellation, we will make it within the period required by law. We may wait until the returned goods are received or you provide evidence of return where the law allows us to do so.